The Toyota Box Office is open on Fridays from 10:00am – 2:00pm. On event days, the Box Office will open 90 minutes prior to the start time of the event. A weekly schedule of openings is posted on Box Office Information.
Box Office InformationFor the safety and convenience of our guests, Peoria Civic Center enforces a Clear Bag Policy. Each guest is permitted to carry one (1) approved bag, defined as either a clear bag measuring no more than 12” x 6” x 12” or a clutch purse no larger than 5” x 8”.
Diaper bags (accompanied by a young child) and medical bags will be permitted following inspection.
Clear bags must be used alone and may not contain additional bags, purses, or pouches.
Select Convention Center events may implement alternative bag policies. Guests should refer to the event details page or contact the event organizer for specific information. All guests and their belongings are subject to search. The venue does not provide storage for prohibited or confiscated items.
The following items are prohibited at the venue:
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Bags/Purses larger than 5'' x 8''
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Backpacks, duffel bags, suitcases, etc
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Pets / animals*
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Weapons of Any Type (see weapons-free policy for more information)
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Firearms or concealed handguns (see weapons-free policy for more information)
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Banners
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Illegal substances
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Outside Food and Beverage
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Beach Balls
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Laser Pointers/pens
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Video or Audio Recorders
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Cameras with detachable lenses
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Selfie Sticks
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Unauthorized noisemakers
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Stadium Seats
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Fireworks
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Frisbees
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Helium Balloons
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Electronic Cigarettes / Vape Pens
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Flasks
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Mace
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Signs larger than 24” x 24”
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Umbrellas
The Peoria Civic Center management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry and once inside the building. If a prohibited item is brought into the facility you can throw it away or take it to your car. The Peoria Civic Center will not hold any items.
*Service animals as defined by the American with Disabilities act are welcome.
The Toyota Box Office accepts cash and credit / debit cards. Checks are NOT accepted.
PCC Parking Lots and Concessions within the venue require a credit / debit card for purchase. Cash or check is NOT accepted.
Before purchasing tickets, carefully review your event and seat selection. All sales are final. No exchanges or refunds. Refunds are only allowed in limited circumstances such as a cancelled or rescheduled event. Tickets are subject to additional fees. Most ticket offers are valid online only, not valid on previously purchased tickets and subject to end without notice.
Tickets purchased by an unauthorized ticket distributor or third party may not be valid and cannot be guaranteed by Peoria Civic Center. Patrons with invalid tickets are welcome to purchase tickets at the Toyota Box Office; prices and seating subject to availability.
Outside food and beverages are NOT permitted inside the Peoria Civic Center.
Concessions are available at arena and theater events and select convention center events.
All food and beverages must be consumed in your assigned seat. Cashless transactions are required for all purchases.
Food & Beverage at Peoria Civic CenterEmail a description of the item and your seat location to customerservice@peoriaciviccenter.com.
Customer ServicePeoria Civic Center has a no re-entry policy during arena and theater events. Patrons who exit the venue for any reason, including to smoke, will not be allowed to re-enter the facility.
We have sensory kits available during events to check out with a photo ID. Please see an usher at your event to request access to a kit.
Smoking is NOT allowed inside the venue including electronic cigarettes or vape pens. Events do NOT have a designated smoking area.
For most events, children who have celebrated their 2nd birthday and older require a ticket for entry. If an event has a different policy, it will be noted on the event's details page.
Still Have Questions?
Reach out to our Customer Service team to let us know how we can help.